The woman was receiving massive cardboard boxes, most of them unopened, in such high volume that she had no choice but to stack them in her driveway, leaving no room to park her car
A California woman found herself at the center of a bizarre e-commerce nightmare after her home was used as a return address by a Chinese Amazon seller—turning her property into a dumping ground for unwanted packages.
The woman, identified as Kay (name changed), said she never ordered the items but began receiving hundreds of large return parcels—most of them containing faux-leather car seat covers sold by the brand Etkin through a seller named Liusandedian. The deluge of packages became so overwhelming that she had to stack them in her driveway, leaving no room to park and making it difficult for her to help her 88-year-old mother get into the house.
Amazon’s policy requires international sellers to either provide a U.S. return address, issue a “returnless refund,” or offer a prepaid return shipping label. But buyers complained they were forced to cover return shipping costs—which sometimes exceeded half the product’s value—and often didn’t receive their refunds at all.
Kay told ABC7 that she contacted Amazon repeatedly over the past year, filing six separate complaints. Each time, the company assured her the issue would be resolved within 48 hours, but the packages kept coming. At one point, Amazon offered her a $100 gift card, which she said did little to offset the ongoing disruption.
She also claimed Amazon instructed her to return the packages via USPS or FedEx—something the company later denied.
In a statement to ABC7, Amazon apologized and said it is now working directly with Kay to resolve the issue and collect the remaining parcels. The company has since removed all the packages from her property and pledged to take further steps to ensure the problem doesn’t happen again.
