Trump Mobile Customers Reporting Delivery Delays, ‘Made In USA’ Language Altered on Website

Donald Trump Jr. and Eric Trump launched a new mobile phone venture earlier this year, but some customers say Trump Mobile has not yet followed through on its promises.

At a Trump Tower launch event on June 16, the brothers promoted a gold-colored mobile phone advertised as made in America, along with a “Trump Mobile” service featuring SIM cards also described as American-made. The service was pitched as operating on the networks of the three major U.S. wireless providers.

According to the initial announcement, the phone was expected to begin shipping in August. However, a new report by NBC News alleges significant delivery delays as well as changes to the wording on the Trump Mobile website.

NBC News placed an order for Trump Mobile’s signature T1 phone in August, paying a $100 deposit toward the device’s $499 full price — pricing that still matches the current online ordering process. The outlet received a confirmation email, but reportedly heard nothing further from the company.

Between September and November, NBC News says it called the company’s customer support line five times, and eventually was given a delivery date of Nov. 13. When the phone still had not arrived by that date, the outlet called again and was reportedly told the phone would now ship at the “beginning of December,” with the operator blaming the delay on the government shutdown.

Other customers have also raised concerns about whether the phone design and network options match what was originally advertised. Despite these questions, Trump Mobile is still accepting orders and deposits, promising that devices will be available “later this year.”

One of the most noticeable changes on the Trump Mobile site concerns its claims about where the phone is produced. The website initially declared that the products were “Made in the USA,” but NBC News reports that this language was removed in late June.

The site now describes the phone as having an “American-Proud Design,” and the T1 is labeled “Proudly American” alongside other iPhones and Samsung devices offered for sale. Marketing copy on the site reads: “The T1SM Phone isn’t just powerful—it’s brought to life right here in the USA. With American hands behind every device, we bring care, precision, and trusted quality to every detail.”

NBC News also spoke with Todd Weaver, founder and CEO of Purism, a company that says it produces the only U.S.-made smartphone currently on the market. Weaver shared critics’ doubts about Trump Mobile’s ability to build a truly “Made in the USA” smartphone in the timeline it advertised, noting that before the 2022 launch of his Liberty phone, “nobody [in the U.S. had] done it before” without relying on Chinese manufacturers.

“We actually had to go over to China with our designs, to learn the process, the manufacturing process, to see what are all the steps,” Weaver said, adding that it took him six years to develop the Liberty. His device sells for $1,999, far more than Trump Mobile’s promised $499 price point.

Even so, Purism acknowledges that its own phone is not entirely U.S.-made. While most components and materials are sourced from the U.S., Canada and Europe, some parts still come from manufacturers in countries like China and India.