A Texas mother’s viral TikTok has ignited widespread outrage after she shared footage of her daughter, Karrie Jones, in visible pain while waiting to be admitted during labor at Dallas Regional Medical Center in Mesquite, Texas.
The video, posted by Jones’ mother, Kash (@kashman2814), has been viewed more than 23 million times.
In the clip, Jones is doubled over in a wheelchair as a nurse attempts to complete admission paperwork. A text overlay claims that staff kept her waiting in the lobby for “more than 30 mins,” though Jones’ son was born just “12 min later.” Additional captions accuse a charge nurse of prioritizing “paperwork over life.”
At one point Jones cries out that the baby is “in her a–,” prompting her mother to ask the nurse whether all patients are treated this way “or just the Black ones.”
Video footage shows Jones leaving the wheelchair and attempting to turn herself over as she appeared to be actively giving birth. In another moment, recorded discreetly from inside a purse, she is seen pushing and screaming in pain.
Kash asks, “Are y’all for real right now? Does she have to give birth in a chair?” The nurse responds that she “can’t take her upstairs,” leading the family to question why staff would risk infection and the possibility of the baby being delivered in the lobby.
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In a statement, a spokesperson for Dallas Regional Medical Center said:
“At Dallas Regional Medical Center, the safety, dignity, and well-being of our patients are always our highest priorities. We are committed to providing compassionate, high-quality care to every person who comes through our doors, and we are reviewing this situation to understand what occurred. Due to patient privacy laws, we cannot share further details at this time, but our focus remains on ensuring that every patient receives the attentive, respectful care they deserve.”
Two days after the birth, Kash posted an update saying both mother and baby are undergoing medical testing after the newborn arrived “with his eyes open.” She explained that stress during labor caused the baby to have a bowel movement before delivery, making her daughter’s amniotic fluid turn green. Despite the scare, she said the infant has been “eating well, sleeping well, looking good.”
In a follow-up video, Kash recounted the experience from the moment they arrived. She said Jones had called ahead, expecting staff to be prepared. Instead, a nurse outside the emergency department told them the entrance was for ambulances only and directed them to the main entrance.
Inside, Kash said she asked urgently for a wheelchair but was told to look near the vending machines. She eventually found help from a receptionist and a police officer, who assisted her daughter — found in the car on her hands and knees saying, “It’s in my a–.”
Kash claims staff refused care until paperwork was signed, prompting her to grab the forms herself. Jones scribbled her signature between contractions. She said that even when Jones was clearly in active labor, she was told, “I have to do the paperwork and get her a band before we can send her upstairs.”
Kash said the lack of urgency from the staff left her horrified. In her video, she warned other families, alleging that the hospital “does not care about Black women or their babies.” Online commenters have echoed her concerns, calling the situation an example of medical racism.
According to Kash, it was not until Jones was finally brought to labor and delivery that they saw “an ounce of care.” Before that point, she claimed, “they could care less.”
